CALL INDIA FAQs »

Access Number FAQs - Click Here

Text Credit FAQs - Click Here

ACCESS NUMBERS FAQs »

Q- Are there any subscription or registration fees?
A- No! Call India Access Numbers are immediately accessible from all land lines and mobiles without any subscription or registration fees. You can make cheap international long distance calls at any time.

Q- How can I find your rates and access numbers ?
A- We offer competitive rates to most of the countries around the Globe, for price list click Access Numbers.

Q- Can I use Call India Access Numbers from my mobile?
A- Yes. But please check the rates for 08- and 09-numbers with your mobile provider. Depending on your calling plan, certain access numbers can be truly useful for you to make cheap or even free international phone calls from your mobile:

Q- Can I use the Call India access number from a payphone?
A- Yes. But 08- and 09-numbers can be charged at a higher rate from payphones.

Q- How do I know about the latest rates and destination updates?
A- Call rates are announced before each connection, this way you are always in control of your costs.

Q- Are the Call India access numbers charged the same by all landline service providers?
A- The rates mentioned for the access numbers are with respect to BT. The charges for customers from NTL/ Telewest or any other service provider might vary a little and we always recommend checking this with your provider in advance.

Q- I was told by my service provider you charge at premium rate, which is really expensive?
A- Only 09 numbers are classified as premium rate; however prices for premium rate numbers vary enormously depending on which number you are ringing. Premium rate is not necessarily expensive as charges start from as little as 1p/min.

TEXT CREDIT FREQUENT QUESTIONS »

Q- How do I top up?
A- Simply text SEND to 80556 for a £5 call credit. You may obtain £10 call credit by texting SEND to 67400. The cheap text message will be charged to you by your mobile provider and for this we send your pin number with £5 credit along with the local and free phone international access numbers.

Q- How do I use Text call credit?
A- Simply dial any one of the access number included in the confirmation text message, listen to the message, if dialling from a different phone from that which you topped up from, then use the PIN included in the welcome text, enter the full international number - do not press send / call again. That's it your connected.

Q- What if I have sent a text requesting a top up, but have not received a confirmation message back?
A- Generally a confirmation message is sent instantaneously, however very occasionally for example at peak times the mobile networks maybe congested which means that the confirmation message maybe delayed. Do not resend the message as you will be charged twice.

Q- Are there any administration or subscription fees?
A- There is no administration or subscription fees. There is however a 0800 surcharge of one pence per minute from any international mobile or landline and a 10p per minute surcharge from a payphone. A connection charge equal to the rate per minute for the relevant destination is charged on each call. A disconnection charge between one to twenty pence applies to each successful call.

Q- Where can I find the rates for my destination country?
A- Please Click here

Q- Is there a maximum amount of topups that I am allowed in one day?
A- Yes, you can not topup with more than £20 in one day i.e. 4 X £5 topups.

Q- Is there any expiry date?
A- Yes, your calling credit will expire 90 days after the last topup was made

Q- How do I stop automatic topups?
A- We will automatically top you up with £5.00 credit before your credit is about to run out. We will then charge your mobile with £5.00. To unsubscribe simply text STOP to 80556 at any time. If you choose to unsubscribe, calls will disconnect once the credit is finished and a new text request with keyword to 80556 will have to be made for a further top up.